Answers for common account, billing, and product questions.
You get full Pro access for 14 days. We only charge your card after the trial ends. Cancel anytime from Settings before day 15 and you won't be charged.
Starter tracks up to 10 keywords and covers AI Monitor and Reports so you can measure your visibility. Pro tracks up to 20 keywords and adds Competitors, Sentiment analysis, and the Optimize workspace with GEO strategies — the tools and recommendations to work on your AI visibility, not just watch it.
ChatGPT (OpenAI) and Gemini (Google) today — both queried on every monitor run. We list only engines we genuinely query, and add new ones as we can support them properly.
Yes. Upgrade or downgrade anytime from Settings → Billing. Upgrades are prorated instantly; downgrades take effect at the end of your current billing cycle.
Go to Settings → Billing → Manage subscription. You keep access until the end of the paid period. No forms, no phone calls.
Yes. All data is encrypted in transit and at rest, hosted on enterprise infrastructure, and never sold, and only shared with the service providers needed to run VectorTrace (hosting, payments, AI providers). See our Privacy Policy for full details.
Check your spam folder and any email filters. If it still hasn't arrived after 10 minutes, use the form below to report the issue.
No refunds for partial months, except where required by law. See our Terms of Service.
No. The dashboard is designed to be readable at a glance, and the Optimize workspace gives you specific, actionable next steps — not jargon.
Use this form to report an account, billing, or product issue. Responses are handled personally as availability allows.